RNOW RightNow Technologies, Inc. featured news, full reports, and detailed charts
RightNow Technologies, Inc. (RNOW) Wrap Up:
RightNow Technologies ("we", "us", "our", the "Company" or "RighNow") provides on demand customer relationship management software and services that help consumer-centric organizations deliver exceptional customer experiences, while reducing costs. In today's competitive business environment, providing superior customer experiences can be the single most powerful way for companies to drive sustainable differentiation. RightNow's technology enables an organization's service, marketing and sales personnel to leverage a common application platform to deliver service, to market and to sell through the phone, email web and chat. Additionally, through our on demand delivery approach, or software-as-a-service ("SaaS"), we are able to eliminate much of the complexity associated with traditional on premise solutions, to implement rapidly, and to price our solutions at a level that results in a lower cost of ownership. ... More..."http://secfilings.nasdaq.com/edgar_conv_html%2f2008%2f03%2f14%2f0001047469-08-002788.html#FIS_BUSINESS"www.rightnow.com
737 Employees
Founded in 1995
Rightnow Technologies Inc. (RNOW:NASDAQ)
LAST $14.98 USD
CHANGE TODAY -0.31 -2.03%
VOLUME 99.6K
As of 4:00 PM 11/20/09 All times are local (Market data by Reuters is delayed by at least 15 minutes).
Snapshot of Rightnow Technologies Inc. (RNOW)
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OPEN
$15.23
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PREVIOUS CLOSE
$15.29
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DAY HIGH
$15.43
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DAY LOW
$14.85
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52 WEEK HIGH
10/26/09 - $17.20
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52 WEEK LOW
11/21/08 - $5.67
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MARKET CAP
476.2M
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AVERAGE VOLUME 3 mo
159.7K
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DILUTED EPS TTM
$0.12
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SHARES OUTSTANDING
31.8M
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RNOW Does Not Pay Dividends
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P/E TTM
122.7x
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RNOW Top Compensated Officers
Mr. Greg R. Gianforte
Founder, Chairman, Chief Executive Officer an...
Age: 47
Total Annual Compensation: $325.0K
Mr. Jeffrey C. Davison
Chief Financial Officer, Principal Accounting...
Age: 44
Total Annual Compensation: $197.8K
Ms. Susan Carstensen
Chief Operating Officer, Vice President and A...
Age: 46
Total Annual Compensation: $238.6K
Mr. Alan A. Rassaby
Vice President of Legal & Risk Management, Se...
Age: 53
Total Annual Compensation: $225.0K
Mr. Jason Mittelstaedt
Chief Marketing Officer and Vice President of...
Age: 33
Total Annual Compensation: $205.0K
Executives, Board Directors
Compensation as of Fiscal Year 2008.
Key developments for Rightnow Technologies Inc. (RNOW)
Rightnow Technologies Inc. - Conference Presentation Call
11/9/2009
Rightnow Technologies Inc. - Conference Presentation Calls
Language Weaver Announces Integration with Rightnow Technologies
11/4/2009
Language Weaver, Inc. announced an integration with Rightnow Technologies Inc. This integration will enable joint clients to use Language Weaver GlobalConnect(TM) within the RightNow CX contact center agent desktop to offer multilingual customer care interactions and content with automated translation. Language Weaver's GlobalConnect for RightNow allows content managers and knowledgebase administrators to translate content with one click from within the RightNow CX agent desktop. GlobalConnect for RightNow delivers a simple workflow that features one-click grouping of multiple languages for translation, one-click workflow and visibility into the translation process. GlobalConnect for RightNow CX provides joint clients many benefits, including: faster publishing of multilingual customer care content, enabling self-service across multiple languages; shorter, agent assisted, case resolution time with consumer-familiar interactions; increased traffic for foreign language knowledge pages; call deflection via channels of Web self-service, email, chat and search; streamlined and guided translation of interaction content; and out of the box integration with RightNow CX, speeding deployment and decreasing costs.
Interactive Intelligence, Rightnow to Launch Interaction Management Solution
10/29/2009
Interactive Intelligence Inc. and Rightnow Technologies Inc. have announced that they will introduce an integrated software solution for improved customer interaction management. The integration, with general availability in the fourth quarter of 2009, combines the self-service and agent-assisted service capabilities of the RightNow CX customer experience suite, with the contact center automation and enterprise IP telephony functionality of the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center. RightNow Technologies said that the new integration brings embedded call controls, screen-pop, multichannel queuing and routing, click-to-dial, and unified reporting to its agent desktop for increased productivity and improved customer service.
RNOW Competitors
| Company | Last | Change |
| Art Technology Group Inc | $4.10 USD | -0.01 |
| Interactive Intelligence Inc | $17.80 USD | +0.20 |
| LivePerson Inc | $6.22 USD | -0.06 |
| Netsuite Inc | $14.31 USD | -0.16 |
| Vocus Inc | $17.31 USD | -0.77 |
| Market data is delayed at least 20 minutes. | ||
Industry Analysis
| Valuation | RNOW | Industry Range |
| Price/Earnings | 100.0x |
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| Price/Sales | 3.3x |
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| Price/Book | 13.9x |
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| Price/Cash Flow | 122.9x |
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| TEV/Sales | 2.7x |
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RNOW |
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RNOW transactions
| Type Date |
Target |
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Merger/Acquisition
September 8, 2009 |
HiveLive Inc. |
More Recent News About RightNow Technologies, Inc.
More news for RNOW
RightNow Introduces RightNow CX, the Customer Experience Suite
COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Today, RightNow (NASDAQ: RNOW - News) will kick off the first of its three global user conferences by announcing a groundbreaking cloud solution, RightNow CX, a customer experience suite designed to deliver great customer experiences that increase advocacy, grow sales and expand margins. Greg Gianforte, RightNow founder and CEO, will open the conference today at 8:30 am MT by unveiling RightNow CX to clients, partners, press and analysts at The Broadmoor. While on stage, Gianforte will also pledge RightNow’s CX Commitment, a unique approach to ensuring client success by delivering on the unmet promise of SaaS (software as...Click here to read the whole Article (external link)
RightNow Study Reveals Empowered Consumers Have Sky-High Expectations When it Comes to Customer Experience
COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--The fourth annual Customer Experience Impact (CEI) Report, a Harris Interactive study sponsored by RightNow® (NASDAQ:RNOW - News), found that consumer expectations are high and delivering great customer experiences is critical. In fact, 86 percent of consumers have stopped doing business with an organization after a bad customer experience, up 27 percent from four years ago. Click here to read the entire 2009 CEI Report.Today’s Consumers are EmpoweredThe 2009 CEI report also showed that if consumer’s expectations aren’t met, they have multiple avenues to express their dissatisfaction and with social tools at their disposal, the repercussions of this can be enormous:Opportunities to Engage with ConsumersIn addition, the 2009 CEI report identified several opportunities for consumer focused organizations to engage with customers, deliver better experiences and drive revenue:every interaction. Businesses now ha...Click here to read the whole Article (external link)
Interactive Intelligence and RightNow to Release Integrated Software Solution for Improved Customer Interaction Management
INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence (Nasdaq: ININ - News® Technologies (Nasdaq: RNOW - News) are introducing an integrated software solution for improved customer interaction management. â„¢ (CIC).The new integration brings the following to the RightNow agent desktop for increased productivity and improved customer service: embedded call controls, screen-pop, multichannel queuing and routing, click-to-dial, and unified reporting.“By having a unified desktop for agents and business users to manage interactions and data, companies can decrease call processing time, increase call resolution rates, and improve overall customer satisfaction,†said RightNow’s chief solution officer, David Vap. “Interactive Intelligence’s single-platform architecture further adds operational value by simplifying installation, administration, and customization.â€â€œIn addition to streamlining the agent-assisted customer experience, this joint solution helps IT teams reduce deployment time for faster ROI by eliminating the need for custom inte...Click here to read the whole Article (external link)
Language Weaver and RightNow Automate Creation of Multilingual Customer Support Content
LOS ANGELES, CA--(Marketwire - 11/04/09) - Language Weaver, the leader in trusted automated translation solutions, today announced an integration with RightNow CX (NASDAQ:RNOW - News), the customer experience suite designed to help organizations deliver exceptional customer experiences across the Web, social networks and contact centers, all delivered via the cloud. This integration will enable joint clients to use Language Weaver GlobalConnect(TM) within the RightNow CX contact center agent desktop to offer multilingual customer care interactions and content with automated translation. Language Weaver's GlobalConnect for RightNow allows content managers and knowledgebase administrators to translate content with one click from within the RightNow CX agent desktop. GlobalConnect for RightNow delivers a simple workflow that features one-click grouping of multiple languages for translation, one-click workflow and visibility into the translation process. Additionally, Language Weaver's TrustScore capability provides a quality score for each translation generated within the application to enable business level decision making. Content managers or knowledge administrators without knowledge of a foreign language can take action upon the results of an automated translation simply by relying on its TrustScore.GlobalConnect for RightNow CX provides joint...Click here to read the whole Article (external link)
RightNow Offers Free Migration to All Kana Customers
Copyright © 2009 Yahoo! All rights reserved. Privacy Policy - Terms of Service - Copyright Policy - Report Problems Quotes and other information supplied by independent providers identified on the Yahoo! Finance partner page. Quotes are updated automatically, but will be turned off after 25 minutes of inactivity. Quote data delayed 15 minutes for Nasdaq, NYSE and Amex. Real-Time continuous streaming quotes are available through our premium service. You may turn streaming quotes on or off. All information provided "as is" for informational purposes only, not intended for trading purposes or advice. Yahoo! is not an investment adviser and does not provide, endorse or review any information or data contained herein....Click here to read the whole Article (external link)
RightNow Founder and CEO Greg Gianforte to Participate on SaaS Executive Panel at Janney Montgomery Scott 2009 Software and Services Conference
Copyright © 2009 Yahoo! All rights reserved. Privacy Policy - Terms of Service - Copyright Policy - Report Problems Quotes and other information supplied by independent providers identified on the Yahoo! Finance partner page. Quotes are updated automatically, but will be turned off after 25 minutes of inactivity. Quote data delayed 15 minutes for Nasdaq, NYSE and Amex. Real-Time continuous streaming quotes are available through our premium service. You may turn streaming quotes on or off. All information provided "as is" for informational purposes only, not intended for trading purposes or advice. Yahoo! is not an investment adviser and does not provide, endorse or review any information or data contained herein....Click here to read the whole Article (external link)
RightNow and Dave Carroll (United Breaks Guitars Guy) Make Network News at the RightNow Summit
BOZEMAN, Mont.--(BUSINESS WIRE)--RightNow (NASDAQ: RNOW - News) kicked off its global user conference series with a song heard around the world. At its North America Summit in Colorado Springs, Colo., RightNow invited Dave Carroll, a Canadian singer made famous for his United Breaks Guitars video on YouTube, to take the stage in the opening keynote and provide a firsthand look at the repercussions of a bad customer experience left unresolved. In addition to singing his now infamous song, Carroll also told the nearly 800 attendees from big brand companies, such as Black & Decker, drugstore.com, Electronic Arts, Motorola, and MySpace, that United had actually lost his luggage on ...Click here to read the whole Article (external link)
RIGHTNOW TECHNOLOGIES INC Financials
PERIOD ENDING30-Sep-0930-Jun-0931-Mar-0931-Dec-08Total Revenue38,731 36,340 36,037 36,079 Cost of Revenue11,597 11,300 11,957 12,226 Gross Profit27,134 25,040 24,080 23,853 Operating ExpensesResearch Development5,100 5,051 4,756 4,628 Selling General and Administrative20,193 20,215 18,309 19,288 Non Recurring - - - - Others - - - - Total Operating Expenses - - - - Operating Income or Loss1,841 (226)1,015 (63)Income from Continuing OperationsTotal Other Income/Expenses Net - 354 404 691 Earnings Before Interest And Taxes2,177 128 1,419 628 Interest Expense(6)3 3 4 Income Before Tax2,183 125 1,416 624 Income Tax Expense218 89 153 (68)Minority Interest - - - - Net Income From Continuing Ops1,965 36 1,263 692 Non-recurring EventsDiscontinued Operations - - - - Extraordinary Items - - - - Effect Of Accounting Changes - - ...Click here to read the whole Article (external link)
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