Genpact Ltd. has won a contract from new telecom licensee Unitech Wireless to provide customer service solutions. Under the five-year contract, Genpact will provide customer service solutions for Unitech Wireless in its north India circle through its delivery centre in Jaipur. Though the size of the deal was not disclosed, the contract is expected to involve around 400 seats for the region. The contract also marks a big win for Genpact, which has been trying to get a foothold in the domestic market.

Genpact Ltd posted a 1.7 % decline in net income on november 5, at $33.1 million for the third quarter ended September 2009. The company said it was seeing confidence building signs in the market and faster decision-making. Genpact also made it clear that it is looking for potential acquisition opportunities, including takeover of captives. Mr Pramod Bhasin, the President and CEO of Genpact said, “We see encouraging signs in the market. Client demand is coming back, decision-making is improving and our pipeline is strong.” The company will seek acquisition opportunities and appeared to be also keen on captives. “There are captives, some we believe have the potential for becoming part of acquisition for us or others,” Mr V.N. Tyagarajan, COO of Genpact, said, when asked if the company would pursue buyout opportunities.

Genpact Ltd. reaffirmed CapEx guidance for the year of 2009. The company expects capital expenditures for the full year of 2009 to be approximately 6% of revenues, which was also in line with prior guidance.