Cicero, Inc. announced that it has partnered with business process and lean service management consultancy A-CCI to provide codeless integration and workflow automation for Customer Relationship Management (CRM) and other business applications in the Italian market. The new relationship supports the IT Solution Division of A-CCI by providing sales and implementation services in finance, energy, utilities, telecommunications, transport and public administration in Italy. Cicero's platform enables A-CCI consultants to integrate any customer's front and back office applications without writing or modifying code, allowing their customers to automate tasks and streamline end-user productivity at the desktop.

Cicero Inc. was notified that its independent registered public accounting firm, Margolis & Company P.C., planned to combine its practice with the accounting firm of Marcum LLP effective September 1, 2009. In anticipation of the Combination, Margolis resigned as the Company's independent registered public accounting firm effective September 1, 2009. On same date, Marcum was formally engaged as the Company's new independent registered public accounting firm to audit the Company's financial statements for the fiscal year ended December 31, 2009.

Cicero Inc. announced that it has partnered with Contact Centers of America (CCA) to provide a desktop that integrates applications and automates processes to improve agent productivity and customer satisfaction. The simplified desktop ensures that, no matter where CCA representatives are located, or when they interact with customers, they will be able to provide consistent, efficient and effective service to their customers. The Universal Desktop is a common set of unified desktops that offer a unique customer service representative environment. The partnership with Cicero enables CCA to provide each of their clients a customized experience while using a common desktop framework, equating to a better experience, faster adoption and lower costs. Using Cicero, CCA will be able to automate business processes for their differing customers, integrate applications without writing code and present a new user interface if needed. Cicero natively provides each of the core functions required for customer interaction management. This includes support for major telephony vendors, powerful data gathering and display capabilities, the ability for a business analyst to generate all scripts and prompting, fully shared data, and fully integrated business intelligence support with dashboards plus real-time and historical reporting capabilities. CCA will be able to reduce the amount of time to bring new customers on board by using an integration technology that can be used to quickly add, remove, and change applications to meet particular customers' needs. CCA will also be able to offer their customers a universal desktop, which will help control costs, reduce training requirements, and improve overall time to value. They will also be able to streamline CSR, shortening training time on applications, offering scripts and routines to assist reps during each customer interaction and overall allowing representatives to focus on providing the highest quality of service.